Returns Policy for goods purchased through the online shop operated by Sew Unique.
We hope you will be very happy with your order from Sew Unique. If, however, you are not 100% happy, please contact us [email protected] within 14 days of the order date to arrange to return the item for exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
Once your return is received and inspected, we will contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
Items purchased in a sale are not eligible for a refund unless they are faulty.